The BPO sector in North America has been on quite a ride the last few years. But there’s good news. Recent studies estimate the market will keep growing at anything from 5% to 9% per year. And North America still has a commanding 30% share of the global outsourcing market.
The challenge BPOs face is how to tap into that growth in the face of talent shortages, rising wages, high employee attrition and pressure from clients to both reduce cost and deliver on service levels. One solution is to leverage the global workforce, however the traditional offshore BPO destinations such as the Philippines and India are becoming saturated. In this white paper, we present a compelling alternative: staff leasing in the island paradise of Fiji!
