Outsourcing

Despite the threat of automation and competition from other countries, the Philippines BPO (business process outsourcing) industry continues to thrive in 2025, employing some 1.7 million workers. BPO is indeed a powerhouse of the Philippines economy. Worth an estimated US$37 billion in 2024 and 9% of GDP, BPO is a job creation engine for Filipinos,….

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Most businesses have heard about the benefits of outsourcing back office and call centre services to the Philippines, and many have taken the leap. But throughout my 30 years of experience helping businesses go offshore, I’ve continued to find a large section of the market poorly equipped with the knowledge or connections needed. Think of….

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