Find the Perfect Contact Centre
Outsourcing Partner—Fast & Risk-Free
Outsourcing Your Contact Centre Shouldn’t Be a Gamble.
The right partner can streamline your operations, reduce costs, and boost customer satisfaction. But finding them? That’s a time-consuming challenge—one that can lead to expensive mistakes.
At Matchboard, we make the process effortless. In just 60 seconds, our intelligent matching tool finds the best-fit outsourcing providers for your business—saving you hours of research and eliminating the guesswork.
How It Works
Tell us what you need
Answer 10 quick
multiple-choice questions.
We match you
Our vetted database finds
the most suitable providers.
You connect & decide
Review your matches and
take the next step.
That’s it—no lengthy searches, no wasted time.
Did you know?
The average fully loaded call centre hourly rate is A$14-$18 in the Philippines and Fiji, and A$50-$60 in Australia.
The Proof is in the Pudding…
"Matchboard was great in helping us find a quality, cost-effective solution for our customer service needs. I truly value their transparent and responsive approach to partnering."
"Matchboard was a great help in identifying a shortlist of outsourcing providers to engage with for our B2C contact centre function. We found our perfect match partner from this shortlist."
"Matchboard has connected us with two different outsourced business process solutions, and so far it's been a great experience. Highly recommend!"
Why Businesses Trust Matchboard
Save Time & Effort: No need to sift through endless options. We do the heavy lifting for you.
Minimise Risk: Every outsourcing provider is rigorously vetted to ensure quality and reliability.
Scale with Confidence: Whether you need customer support, sales, or tech assistance, we connect you with specialists who deliver results.
See for yourself how easy we make it to find the right Contact Centre outsourcing company!
Outsourcing Made Easy: What We Cover
We match you with providers offering:
Customer service
Multi-language support via phone, email, chat & social
Sales & Retention
High-performance inbound & outbound campaigns
Lead Generation
Expert B2B and consumer appointment setting
Tech Support
24/7 Level 1, 2 & 3 technical assistance
Debt Collections
Ethical, early-stage recovery services
Emergency Services
Product recalls, disaster response, health hotlines.
Surveys & Market Research
Human or automated response collection
Where do you want
your outsourcing team?
Choose from Australia, New Zealand, the Philippines, Fiji, India, South Africa and more.
Avoid Costly Mistakes—
Find the Right Fit Instantly
Poor outsourcing decisions cost businesses months of wasted effort, harm brand reputation, and frustrate customers. 1 in 3 outsourcing relationships fail—but yours doesn’t have to.
Every provider in our network is reference-checked and vetted. This means you can skip the trial-and-error phase and connect with proven partners from day one.
We’re Contact Centre
Outsourcing Experts
With decades of experience in the industry, we’ve helped thousands of businesses, not-for-profits, and Government organisations find top-tier outsourcing solutions. Our supplier database tracks 100+ data points per provider, ensuring precision in every match.
We offer free consultations to guide you through the outsourcing process, helping you navigate location choices, costs and solutions.
Find Your Ideal Outsourcing Partner in 60 Seconds
Why spend weeks researching when you can get curated, high-quality matches in minutes? Take the next step:
Complete our 60-second matching quiz
Get matched with vetted outsourcing providers
Connect and start scaling your business
Frequently Asked Questions
About Contact Centre Outsourcing
Outsourcing your contact centre provides several key benefits:
- Cost Savings – Reduce expenses on recruitment, training, operations, and technology.
- Scalability – Easily scale your team up or down based on demand.
- 24/7 Support – Offer round-the-clock service.
- Access to Expertise – Work with experts whose core business is customer service, sales and tech support.
- Improved Customer Experience – Leverage established best practices, operational excellence and multi-channel support.
The best outsourcing providers share these traits:
- Strong Track Record – Look for client testimonials, case studies, and references.
- Industry Experience – Choose a provider that understands your sector’s challenges.
- Technology & Security – Ensure they use modern contact centre software and follow data protection regulations.
- Cultural & Language Fit – Consider the location’s language capabilities and customer alignment.
- Transparent Pricing & SLAs – Clearly defined service level agreements (SLAs) help manage expectations.
Outsourcing is ideal for:
- Customer Support – General inquiries, technical troubleshooting, and billing support.
- Lead Generation & Sales – Outbound sales, appointment setting, and upselling campaigns.
- Back Office Support – Data entry, processing, and admin tasks.
- Tech Support – Tier 1 and Tier 2 technical assistance.
- Multilingual Support – Cost-effective language services for global businesses.
The most commonly outsourced contact centre services include:
- Customer Service – Handling inbound queries, complaints, and resolutions.
- Sales & Retention – Outbound sales, renewals, and upselling.
- Lead Generation – Appointment setting for B2B and B2C companies.
- Tech Support – Troubleshooting and IT assistance.
- Collections & Debt Recovery – Early-stage and financial hardship collections.
Outsourcing providers typically offer these pricing models:
- Per Hour / Per Agent – A fixed hourly rate per agent working on your account.
- Per Minute – Charges based on actual talk time.
- Per Call / Per Contact – A set fee for each interaction handled.
- Performance-Based – Pricing based on results (e.g. sales made, leads converted).
- Fixed Monthly Fee – Ideal for dedicated teams with consistent workloads.
An outsourcer is a third-party service provider that manages specific business functions, such as customer service, sales, or tech support, on behalf of another company. In the context of contact centres, outsourcers handle customer interactions across various channels, including phone, email, chat, and social media.
Many businesses across industries outsource their contact centres, including:
- Ecommerce & Retail – Customer support, order processing, and returns.
- Telecommunications – Tech support, billing inquiries, and sales.
- Financial Services – Customer inquiries, fraud detection, and collections.
- Healthcare – Patient support, appointment scheduling, and insurance processing.
- Government & Public Services – Helpdesk services and citizen support.
Yes! The contact centre outsourcing industry is experiencing strong growth due to:
- Digital Transformation – Outsourcers offer AI and automation, not just people services.
- Cost Efficiency Needs – Businesses are looking for cost-effective ways to maintain service quality.
- Remote Work & Global Talent – The rise of work-from-home models has expanded outsourcing capabilities.
- Customer Experience Focus – More businesses are prioritising customer satisfaction and loyalty.
If you’re outsourcing for the first time, keep these considerations in mind:
- Define Your Objectives – Be clear about the goals and KPIs for your outsourcing partner.
- Choose the Right Partner – Vet providers based on experience, security, and cultural fit.
- Establish SLAs & Metrics – Set clear performance expectations and tracking methods.
- Ensure Data Security – Confirm compliance with data protection regulations like GDPR or PCI DSS.
- Start Small & Scale Up – Begin with a pilot project to test compatibility before a full rollout