A renowned economist, Paul Krugman, once said: “Productivity isn’t everything, but in the long run it’s almost everything.”
In 2024, remote and hybrid working are throwing a spotlight on productivity and compliance in customer operations. Monitoring and enhancing productivity not just in the contact centre, but in the back office, has become a business imperative. At this event, world-leading workforce productivity and analytics software company, Prohance, will cover:
- Industry challenges: data security, low productivity, quiet quitting, lost output, team collaboration, unaccounted absenteeism
- How businesses can solve for these challenges through software and analytics
- The importance of governance in both inhouse and outsourced operations
- Measuring the workforce impacts of AI
- 370,000 licences under management in 25 countries – Prohance’s position in the market, including a short demo
We’ll also have an insightful presentation by CXTT’s Michael Clark on:
“Change and Communication Tips for Technology Implementations”.
There’ll be plenty of time for Q&A. Attendees receive:
???? Lunch delivered to your door (alternatively a $50 Uber Eats voucher OR charity donation)
????Champagne prize for the best audience question
This event is designed for executives responsible for back office operations, contact centres and workforce productivity. Places are limited. Request to join below.
